CASE STUDY  KLA-TENCOR


Contact: Lynne Stasi,
Director of Corporate Learning and Development
160 Rio Robles, San Jose, CA 95134
Telephone: 408-875-5652 Fax 408-875-3400
ETP Funding: $3,600,000

KLA-Tencor's ETP program focuses on the company's efforts to become a "high performance workplace." The worker-retraining plan is in response to several strategic business initiatives that require investments in worker education. KLA-Tencor will deliver baseline High Performance skills for 2,500 technical, engineering, manufacturing, and administrative employees under a menu curriculum that includes product knowledge, manufacturing skills, new technology, customer service, office automation, teamwork and leadership, ISO 9000, statistical process control, and material resources planning. Today, manufacturers of advanced integrated circuits require systems capable of measurements smaller than 0.25 micron (approximately 1/300 the thickness of a human hair). Consequently, all of KLA-Tencor's current manufacturing, business, and administrative process are undergoing major changes to address customer requirements. At the same time, job skills are a moving target and employees must get the requisite skills training in order to perform their jobs.