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CASE STUDY  THE
PACIFIC EXCHANGE
Contact: Viola R. Lucero, Pacific Exchange
Vice President, Human Resources
Pacific Exchange
301 Pine Street, San Francisco, CA 94104
Telephone: - 415-393-7990 Fax 415-393-7917
Grant Amount: $277,800
The Pacific Exchange created PCX University (a corporate university)
for the purpose of providing training programs to their employees
under a corporate university setting. The approved ETP curriculum
was titled "The High Performance Workplace" which covered a broad
range of curriculum divided into three essential categories: (1)
process improvement and customer service; (2) leadership skills;
and, (3) office automation skills. The PCX/ETP agreement targeted
463 employees organization-wide that attended 30 hours of classroom
instruction. The Pacific Exchange also documented approximately
1,300 hours of Structured, On-Site Training (SOST) trainer time.
Classroom and SOST was delivered to PCX employees at the company
locations in San Francisco and Los Angeles and was a complete success.
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